The Service Process with ReyPAY® at Andrews Cadillac

Katie Carter is the service manager at Andrews Cadillac. 

“So prior to ReyPAY®, we had a web-based credit card service where the advisors would have to manually type in the RO number and the dollar amount of the ticket and it would never fail that an advisor had transposed some numbers. We were just writing stuff off to make the figures match.

“I mean, it wasn’t $100 every day but over the course of the year it adds up. I would say probably about $1,000.

“Prior to using ReyPAY, with our open ROs, we were having about 150 ROs open that shouldn’t have been opened. So it’s confusing to the appointment scheduler as well as the dispatcher when he’s trying to hand out work.

“With ReyPAY automatically closing those ROs, there’s no room for error because it’s auto-populated as to what the total is. Once the client checks out, we’re not relying on the advisor to remember to close the RO. We’re able to close an extra 100 ROs per month.”