ReyPAY - Who Is OpenEdge

Dave Bates, Vice President of Customer Support at Reynolds, and Chris Watkins, Vice President of Client Success and Experience at OpenEdge, shake hands and introduce themselves as they sit down to discuss their business partnership.

“Hey, Chris.”

“How are you?”

“Good, Dave Bates.”

“Chris Watkins, good to see you.”

“You too.”

“Chris, thanks for coming in.”

“Good to be here.”

“Well, I want to start by telling us a little bit about what your team does at OpenEdge.”

“So, our team is really in place to do two major things. Number one, engage with all of our clients at a much higher level with a much more differentiated experience, right. We need to show up as something that backs up that value that we’re selling. The second big thing that we do is we’re trying to identify those opportunities where somebody might be at risk or isn’t feeling like this is going down the path that they hoped for and then we can try to intercede as quickly as possible and turn that tide around. Kind of like a smoke detector as opposed to a firefighter.”

“Well, why did OpenEdge see a need for this?”

“The payment processing world overall has really become diluted and commoditized. There’s the cheap guy who can get a piece of equipment and has a relationship with somebody who can get processing done. It’s low cost but it’s also low service and low levels of compliance, but we know that through a partnership like we have with Reynolds, that there is so much more value that’s baked in there. So, we built this team really to start to engage with more clients in a more proactive and a more value-added way.”

“How does this team stand out from what other companies are doing? Is this a very unique model in the industry?”

“For most processing companies, it’s kind of a let’s get you started and if nothing goes wrong, then we won’t talk to you and you won’t talk to us, and we just hope things go down this happy path. That’s not something that I can accept as a good approach. I need to be guided by you.  I need to be consulted by you so that each day, each week, each month, I really know that I made that right choice.”