Honesty Motors: What's Really Being Said at Your Dealership

A couple, Ted and Amy, sits at a sales desk with a salesperson at Honesty Motors. The sale is going smoothly and everyone is getting along.

Ted turns to his wife and says, "I'm so excited we're finally getting this car."

Amy smiles and replies, "I know. We've been looking for so long."

Ted is very excited as he says, "This one is perfect. I can't wait to take it home."

"You guys have made a great choice. Now, give me about 30 minutes so I can go back and take a look at 15 banks and 17 rates sheets to find the best deal... for us, not you," says the salesperson with a smile.

Amy excitedly replies, "Also, I looked on the internet and it said that we qualify for these 12 rebates."

The salesperson smiles and nods, "Oh, that can't be right," before leaving to go talk to his boss. 

 

The salesperson walks to the sales manager's desk with several sticky notes in hand. The sales manager is busy at work. 

"Hey boss, here's what I've got," says the salesperson as he starts to lay down each sticky note one at a time. "His name's Ted. He's in the military. And... a bunch of other stuff."

"How about a credit score?" asks the sales manager. 

"He has one," replies the salesperson.

The sales manager grabs his large rates sheet book and plops it on his desk with a loud thunk.

As the sales manager sifts through the book, he laughs and says, "This is like a foreign language, but he's not going to take it anyway, right?"

"Nope," replies the salesperson.

The sales manager quickly scribbles an offer and as he hands the four square over, the salesperson takes it and says, "Cool, I'll make it seem like we worked really hard on it."

Before the salesperson can return to his customers, the sales manager catches his attention and with a smiles says, "And hey, if they don't buy, I'm going to blame you." The salesperson excitedly walks back to his customers. 

 

The salesperson sits down at the desk and slides the four square to Ted and Amy. "Alright folks, here's a completely made up scenario that you may, or may not, qualify for."

Amy looks at the four square, then at the salesperson, and happily replies, "This really blows our budget. It looks like instead of seeing all of our options at once, we'll have to go back and forth five or six times."

The salesperson laughs, "Ha, five or six, more like eight!" They all laugh together. 

Ted stands and says, "Well, we'll say we're going to think about it, but we are going to go down the road to your competitor."

"Excellent," replies the salesperson. "I'm sure I'll never see you again."

The salesperson happily shakes both Ted and Amy's hands. As they leave, Amy turns back around and says, "I'll be sure to leave a horrible review online."

"Of course. Thanks, guys," the salesperson replies as he smiles and waves while watching them leave his store.

 

The salesperson is walking by the tower when the sales manager grabs his attention. "Hey, did you close that deal?" he asks. 

The salesperson nods and smiles, and replies, "Missed it by a mile."

The sales manager nods his head at a job well done.

 

What's really being said at your dealership?