Experience Advanced Service - Andrews Cadillac

Nelson Andrews is the Dealer Principal at Andrews Cadillac:

“Being able to make a good impression on a customer is fundamental to our branding. I mean, we’re a locally owned dealership who sells high-end products and we want to have a long-term relationship with our customers.  So being able to customize the experience to their preferences is real important to what we do.

“Having these systems we can focus on the customer. It gives us a much better way to use our time.”

Katie Carter is the Service Manager at Andrews Cadillac:

“Advanced Service was the best product in terms of meeting all of our goals. 

“The effective labor rate prior to Advanced Service was seventy-five dollars an hour.  It is currently ninety-four dollars and seventeen cents.

“And the closing ratio was twenty-six percent and it’s forty-seven percent right now.

“So, our gross profit has been able to increase fifty thousand dollars a month with Advanced Service.

“It’s improved my entire team’s efficiency.  It’s made it easier for me to track the metrics between everybody.  It’s improved our communication between all the departments.

“It’s just made things a whole lot easier all the way around.”