Crisis? What Crisis? It's Not an Industry Crisis Anymore. It's a Retailing Crisis.
Explore how a changed consumer and an expanding digital world is at the heart of a new retailing crisis, with the automotive retailer caught up in the middle.
No Mickey Mouse Way to Run a Business - Eliminating the Turnstiles in Your Dealership
Take a look at lessons learned from Disney that can apply to dealerships and what's required to take more deliberate, precise actions with customers while delivering a consistent buying and servicing experience at every touchpoint.
Ignoring Retail Trends... and Leaving Dealership Profits Untapped
Dive deeper into a visual depiction of the Auto Accessories Trend Report and what it means to you. Today's automotive customer will purchase accessories... whether dealers offer them or not. This retail trend cannot be ignored any longer.
2017 Auto Accessories Trend Report
Find out which accessories consumers are buying with the latest trends in automotive accessory sales.
Hidden in Plain Sight - How Dealers Overlook Their Fiercest Competitor... and What They Can Do About It.
Read about three ways dealers can challenge and move beyond the status quo.
Seeing the Future of Data Security and Protecting Customer Information - The Business of Mitigating the Risk
Read how best practices to mitigate data security risk and protect the business extend well beyond the realm of IT, passwords, and log-in screens. Data security should be approached as a business, management, and people issue first - and an IT issue second.
Service Department: The new, old frontier at the intersection of technology and the consumer experience
Explore trends that are changing consumer expectations for every retail experience and the technologies and processes that dealerships can adopt to influence the consumer experience in the service department.
Are You Maximizing Your Used Vehicle Department? How to Impact Your Bottom Line with an Effective and Profitable Pre-Owned Operation
Improve aquiring, appraising, and managing aged inventory to fully maximize the used vehicle department's profits.
From Trophy Kids to Prized Employees - How the Right Mix of People, Process, and Technology Can Help Dealers Attract and Retain Millennial Employees
Examine Millennials’ changing expectations for the workplace, the business impacts of turnover at dealerships, and how those trends intersect.
Is Your Phone Process Making You Money or Costing You Deals? How Phone Training Can Equal Big Improvements in Sales and Service
Make the right first impression by handling calls correctly and implementing a process in both your sales and service departments. After all, the phone call is usually the customer's first real experience with your staff.
Delivering a Rewarding Customer Experience... One Click, Swipe - and Wave of your Smartphone - at a Time
Improve dealership personnel efficiency and effectiveness with electronic payments. What you need to know - and do - to integrate secure, electronic payment options into your dealership's business operations.