Service Suite for Lexus MONOGRAM Service

The Service Experience Your Customers Look For

Reynolds and Toyota Motor North America have come together to create an approved service suite that supports the Lexus MONOGRAM Program, a complete end-to-end solution to maximize transparency, efficiency, and profitability in the service drive. 
Lexus MONOGRAM Logo
Appointment scheduling for Lexus Monogram

Appointments

Make the service process easy for your customers starting with their first interaction - setting the appointment. Utilize data and automation to build a smarter schedule, make more informed recommendations, and send customers appointment information and reminders without taking time away from your employees’ busy days.
  • Load your shop effectively with embedded online appointment scheduling.
  • Provide customers with online access to service history and vehicle status.
  • Automate shop resource management.
  • Send automated emails and text messages to customers.
  • Recommend services during the appointment based on the factory maintenance schedule and mileage.
Two advisors completing the service write-up process on a tablet.

Mobile Write-Up

Increase transparency and convenience throughout the write-up process by accessing and presenting service information and pricing quickly and digitally.
  • Greet customers and perform a mobile write-up.
  • Capture vehicle images and the customer's digital signature.
  • Access and quote to-the-penny prices instantly.
  • Present Lexus recommended maintenance menus and previously declined services.
  • Show videos and presentations to help present additional service recommendations.
Lexus Monogram inspection and reporting on an iPhone.

Inspection and Reporting

Finish out every service experience with information that is easy for your team to track and maintain and easy for your customers to review, approve, and pay for. 
  • Complete a fully integrated multipoint inspection.
  • Show customers any issues found and save pictures and videos to the RO.
  • Automatically send customers their invoice, accept online payments, and close the RO.
  • Track and report all key service metrics.
  • Receive ongoing training and coaching for your service team. 

Interested in learning more about Reynolds’ approved service suite for Lexus MONOGRAM Service? Fill out the form.

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