Provide the Service Experience Your Customers Have Been Looking For

Make the service process easy for your customers starting with their first interaction - setting the appointment. Utilize data and automation to build a smarter schedule, make more informed recommendations, and send customers appointment information and reminders without taking time away from your employees' busy days.

• Load your shop effectively with embedded online appointment scheduling.
• Provide customers with online access to service history and vehicle status.
• Automate shop resource management.
• Send automated emails and text messages to customers.
• Recommend services during the appointment based on the factory maintenance schedule and mileage.

Increase transparency and convenience throughout the write-up process by accessing and presenting service information and pricing quickly and digitally. 

• Greet customers and perform a mobile write-up.
• Capture vehicle images and the customer's digital signature.
• Access and quote to-the-penny prices instantly.
• Present Lexus recommended maintenance menus and previously declined services.
• Show videos and presentations to help present additional service recommendations.

Finish out every service experience with information that is easy for your team to track and maintain and easy for your customers to review, approve, and pay for. 

• Complete a fully integrated multipoint inspection.
• Show customers any issues found and save pictures and videos to the RO.
• Automatically send customers their invoice, accept online payments, and close the RO.
• Track and report all key service metrics.
• Receive ongoing training and coaching for your service team.