Session One

10:00-10:45 a.m.

How to Prepare for a Successful DMS Install
Instructor: Richard Brosnan, Vice President Customer Success Services, Reynolds and Reynolds | Bio

Richard Brosnan Vice President of Customer Success Services, Reynolds and Reynolds

Richard Brosnan, the vice president of customer success services in the southeast region at Reynolds and Reynolds, uses his broad experience and software knowledge to optimize outcomes for the company's dealer partners. He started at Reynolds in 1998 as a software implementation specialist, quickly becoming a leading expert on Mexican dealership operations and contributing significantly to international projects.

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Navigate the path to a successful DMS installation with ease. In this session, we'll walk you through the vital pre-installation steps, including employee training and timeline planning. Discover how effective preparation can minimize downtime and maximize productivity during your DMS transition.

User Group: Advanced Service Masterclass
Instructor: Jeff Adams, Director of Product Management (Fixed Operations), Reynolds and Reynolds | Bio

Jeff Adams Director of Product Management (Fixed Operations), Reynolds and Reynolds

Jeff Adams serves as the director of product management for fixed operations at Reynolds and Reynolds. Over his 35-year career, Jeff has overseen multiple products including Service Price Guides and Advanced Service. Jeff has also had roles in the technical assistance center and in new product implementation.

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Optimize your service revenue with our Advanced Service Masterclass. This hands-on session will uncover tips and tricks to help maximize your usage of Advanced Service. By the end, you'll have the knowledge and insight to supercharge your service lane.

Latest Regulations in Your State
Instructors: Terrence J. O’Loughlin, Director of Compliance, Reynolds and Reynolds | Bio and Bob Harkins, Vice President of Training, American Guardian Warranty Services (AGWS) | Bio

Terrence J. O’Loughlin Director of Compliance, Reynolds and Reynolds

Terrence currently serves as the director of compliance for Reynolds and Reynolds, having previously worked extensively in the economic crimes section of the Florida Office of the Attorney General. Terry has also served as a consultant to “PrimeTime Live,” “Dateline,” and has authored magazine articles for a number of publications.

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Bob Harkins Vice President of Training, American Guardian Warranty Services (AGWS)

Bob Harkins, vice president of training at AGWS, has background in the automotive industry including consumer finance, sales, and F&I management. He once served as vice president and director of training for an international credit insurance and vehicle service contract administrator and also has worked with Northwood University, NADA's Candidate Academy, NCM Associates Inc., manufacturers' development programs, state dealer associations, and AFIP.

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Stay one step ahead with our deep-dive into the latest automotive dealership regulations. This session explores the critical compliance rules affecting your dealership, highlighting the changes you need to be aware of. By the end, you'll gain not only peace of mind, but also a clear roadmap for regulatory navigation.

Session Two

11:00-11:45 a.m.

How to Get Team Buy-In for a DMS Change
Instructor: Carl Bennett, Vice President Customer Success Services, Reynolds and Reynolds | Bio

Carl Bennett Vice President Customer Success Services, Reynolds and Reynolds

Carl Bennett is the vice president of customer success services. He has spent over 15 years with Reynolds helping dealerships through training, consulting, and installation roles. Prior to joining Reynolds, Bennett worked in dealerships for 15 years as a general manager, finance director, and sales manager.

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Switching DMS's is a big change for your employees. Learn best practices for getting your team on board with new technology so implementation is as smooth as possible, utilization is consistent, and you're getting the most out of your investment.

User Group: The Ins and Outs of eContracting
Instructor: Erica Lowman, Digital eContracting Operations, Reynolds and Reynolds | Bio

Erica Lowman Digital eContracting Operations, Reynolds and Reynolds

Erica has over 15 years of experience in the automotive industry. Since joining Reynolds, her focus has been on improving efficiency, profits, and customer satisfaction at dealerships through effective use of Reynolds solutions and software. She also has a focus on OEM, lender, and aftermarket relationships to drive eContracting education, training, and utilization throughout the industry.

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In this session, we’ll build up your knowledge of eContracting and learn what lenders are starting to look for during the funding process. You'll hear some tips and tricks on how to ensure the process is quick, easy, and impactful starting when the paperwork is signed to when you receive funding for the deal.

What is a Customer Data Platform and How to Use It
Instructor: Brian Pasch, Founder, Pasch Group | Bio

Brian Pasch Founder, Pasch Group

Brian Pasch has a diverse background spread across a variety of industries. He's the author of nine books on sales and marketing automotive strategies and hosts two annual conferences. In 2005, he founded PCG Companies which provides strategic sales and digital marketing services to automotive retailers in North America. Brian has led PCG’s expansion into international markets where his training curriculum is being utilized by dealer groups and manufacturers as part of a modern retail sales process. His most recent focus is helping dealers better manage and activate their first party data using Customer Data Platforms (CDP) and identity resolution frameworks.

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CDP seems to be the new buzz word in automotive. In this session, we're going to break down what a CDP, or Customer Data Platform, actually is and best practices for how to use one in your dealership.

Managing Used Vehicles with End-to-End Data Analytics
Instructors: Sidney Haider, Senior Vice President, Corporate Development, Reynolds and Reynolds | Bio and AJ McGowan, Co-founder and President, AutoVision | Bio

Sidney Haider Senior Vice President, Corporate Development, Reynolds and Reynolds

Sidney Haider is the senior vice president of corporate development for Reynolds and Reynolds and founder of AddOnAuto, the leading digital platform for marketing and selling vehicle accessories. Since joining Reynolds, Sidney has brought fresh ideas to the company’s approach to the software design process. He was instrumental in the redesign of Reynolds’ Customer Relationship Management solution, FOCUS, and he continues to contribute to and consult on multiple areas, including product creation and ideation. Haider was previously general sales manager at Keyes Automotive and e-commerce director at Galpin Motors.

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AJ McGowan Co-founder and President, AutoVision

AJ McGowan is the co-founder and president of AutoVision. He is a tech entrepreneur, investor, and inventor with over 20 patents to date for foundational internet technologies focused around large scale cloud compute and data analysis. He is software engineer at his core, previously serving as the CTO for Unicorn Media/Brightcove Technologies (BCOV) and head of solutions engineering for Limelight Networks (LLNW).

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During this session, take a closer look at the unique challenges of managing your used vehicle department in today’s market. Learn how to overcome these challenges using an end-to-end approach backed by data, and leave with the confidence to run your department seamlessly, from acquisition to reconditioning to merchandising.

User Group: Let’s Focus on FOCUS
Instructor: Alex Spidare, Product Planning Manager, Reynolds and Reynolds | Bio

Alex Spidare Product Planning Manager, Reynolds and Reynolds

Alex Spidare is a product planning manager for CRM applications at Reynolds and Reynolds including FOCUS. He began his career in the automotive industry working in various roles with the data mining solution, XtreamService.

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In this session, current users will learn how to maximize FOCUS for their dealership. Get guidance from an expert and hear tips and tricks on how to make FOCUS an impactful piece of your everyday operations.

Implementing Effective Security Awareness Training
Instructors: Nikhil Kalani, CISO, Reynolds and Reynolds (Proton) | Bio and Jon Weatherhead, Security Operations Center Manager, Reynolds and Reynolds (Proton) | Bio

Nikhil Kalani CISO, Reynolds and Reynolds (Proton)

Nikhil Kalani is chief information security officer and vice president of information security for Reynolds and Reynolds. Nikhil joined the company in 2003 in an engineering role focused on security projects within information technology. He became the director of the information security team in 2019 before moving into his current role in 2021.

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Jon Weatherhead Security Operations Center Manager, Reynolds and Reynolds (Proton)

Jon Weatherhead is the manager of the security operations center for Reynolds and Proton.  He joined the Reynolds IT team in 2007, serving as an engineer, supervisor, and then manager in IT operations for 14 years before moving into his current role in information security.

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Explore strategies for making information security training as effective as possible for your employees. During this session, you’ll learn best practices for delivering training including proper frequency and duration of training sessions. You’ll also see how successful instruction on information security can prevent cyberattacks at your dealership.

Session Four

2:15-3:00 p.m.

How to Get Team Buy-In for a DMS Change
Instructor: Carl Bennett, Vice President Customer Success Services, Reynolds and Reynolds | Bio

Carl Bennett Vice President Customer Success Services, Reynolds and Reynolds

Carl Bennett is the vice president of customer success services. He has spent over 15 years with Reynolds helping dealerships through training, consulting, and installation roles. Prior to joining Reynolds, Bennett worked in dealerships for 15 years as a general manager, finance director, and sales manager.

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Switching DMS's is a big change for your employees. Learn best practices for getting your team on board with new technology so implementation is as smooth as possible, utilization is consistent, and you're getting the most out of your investment.

User Group: Creating Reporting Dashboards that Work for You
Instructor: Rachelle Gill, Product Planning Manager, Reynolds and Reynolds | Bio

Rachelle Gill Product Planning Manager, Reynolds and Reynolds

Rachelle Gill is a product planning manager for business and employee management applications. She joined Reynolds in 2011 as a software implementation specialist working with customers onsite for 10 years before moving to her current roll in product management.

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During this session, learn best practices for setting up custom reporting dashboards in Retail Management Intelligence, working with dashboard templates, and using Snapshot to share reports with ease. You’ll also get the chance to explore some of the newest features of Retail Management Intelligence. If you’re interested in building and sharing insightful metrics as efficiently as possible, don’t miss this session.

Recruiting Refresh: Building a Lasting Staff
Instructor: Don Graff, President, Don Graff Automotive Advisors | Bio

Don Graff President, Don Graff Automotive Advisors

For more than than three decades, the name Don Graff has been associated with trust, integrity, and results. Don has served as a consultant to some of the most progressive dealers in the country, working collaboratively to improve dealership performance.

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An effective and lasting staff starts with great recruitment and retention practices. In this session, we’ll take a look at today’s recruiting challenges and discover new strategies to overcome them. We’ll also dive into the major causes for turnover today and talk through new ways to reduce these in order to improve retention in your dealership, and ultimately improve the effectiveness and impact of your staff.