Data Security

Reynolds Commitment to Security

Cyber incidents are a constant threat, and one we take extremely seriously. The average cost of a cyberattack in 2024 was $4.88 million, but the impact can go beyond dollars and cents. In fact, 84 percent of consumers would not buy a vehicle from a previously compromised dealership1.
That’s why dealers, OEMs, and industry vendors all have a stake in protecting consumers’ personal information. As a Reynolds customer, your data is protected throughout the entire Retail Management System and during its transfer to all of your OEMs and certified third-party vendors.
1Total Dealer Compliance
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Security Conscious at Every Level

We take steps every day – at every level – to help protect ourselves and our customers.

Company Infrastructure

Our ability to protect our customers begins with securing the integrity of our internal systems. We’ve implemented several precautions to ensure we are not just staying safe and compliant, but we’re establishing a proactive focus on cybersecurity by:
Building a state-of-the-art Security Operations Center to help monitor and protect our internal and customer systems.
Monitoring and auditing access to corporate infrastructure and sensitive data environments continuously.
All locations are access controlled with multi-factor authentication to enter a facility.
All data centers are SOC 2 certified, hosted on-site and are restricted to housing only customer and associate data.
Systems and networks are partitioned to reduce the likelihood of a widespread cyberattack.

Products

Our commitment to cybersecurity is at the forefront of the creation and support of our products so you can feel confident using them to enhance and secure your business. All of our offerings are built with a commitment to:
Fully redundant monitoring services from industry-leading cybersecurity organizations.
Ongoing testing of product security.
Onshore development, maintenance, and IT support for Reynolds products and services.
Partitioned customer servers and networks to reduce the likelihood of a widespread cyber impact.
Strict change control processes across different groups for code deployments to our products.
Encrypted data both at rest and in transit.

Associates

Our cybersecurity culture is embedded in each and every associate at Reynolds. We equip all of our associates with the knowledge and tools to ensure security of their personal work and the company as a whole. Our associates experience:
An in-house team of trained security specialists and IT professionals monitoring 24/7.
Ongoing, mandatory cybersecurity training.
Frequently updated passwords.
Multi-factor authentication to access internal resources.
Simulated attacks and real-world scenario exercises.

Already a Reynolds customer? Here are some tools available to you.

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Cyber and Information Security Computer Assisted Instruction (CAI) courses available for you directly from ERA-IGNITE.
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Multi-factor authentication across all of your Reynolds applications for an easier login with advanced security.
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Free cybersecurity posture audit to identify areas of risk and weakness and an action plan for improving.

Related Resources

Video
Protecting From Changing Cyber Threats ft. Brad Holton
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Report
The State of Cybersecurity Report
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Video
Dealership Resiliency ft. Chris Gologanoff
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