Reynolds Seizes Opportunity, Launches New Customer Success Services Team
The Reynolds and Reynolds Company announced today the creation of a new department to spearhead its focus on customer success. “There are three areas of focus we have laid out to accomplish our goal of helping our customers be the most profitable dealers in the industry. Those are product offerings, industry relations, and customer success. This new team has its sights set squarely on the success of our customers,” said Willie Daughters, chief operating officer at Reynolds.
Chris Walsh Named President of The Reynolds and Reynolds Company; Willie Daughters Named Chief Operating Officer
The Reynolds and Reynolds Company today announced that Chris Walsh, formerly the executive vice president of Sales and Marketing, has been named president of Reynolds and Reynolds, and that Willie Daughters, the executive vice president of Operations, has been named chief operating officer. Both promotions are effective immediately. Walsh succeeds Tommy Barras, who will continue serving as company chairman and chief executive officer.
Reynolds Acquisition of Gubagoo Builds on Company’s Retail Anywhere Platform
The Reynolds and Reynolds Company announced today the acquisition of Gubagoo, an award-winning leader in conversational commerce for the automotive industry. With its digital retailing tools, Gubagoo offers customers a complete online car-buying experience, and the company’s advanced live chat technology provides more ways for customers to connect with dealers.