Close the Case with Service Portal 2.0

Reengaging with missing customers, connecting with new business.

Flip the cards below to find out how Service Portal 2.0 can solve many issues throughout your service department, bringing back your missing customers.

Reintroduce them to your business with Service Portal 2.0.

It should be no surprise that you've lost some customers because they don't like your appointment scheduling process. Service Portal 2.0 offers them everything they want plus more. With a personalized customer portal that allows them to create appointments online based on the service that is recommend for their vehicle, those missing customers will be impressed with your business.

Bringing back customers who left due to lack of online scheduling.

Be the one they choose.

You need to account for the fact that a majority of people will choose the provider that allows them to schedule a confirmed appointment online. Service Portal 2.0 offers those potential customers the flexibility they are looking for in their next service shop. With 24/7/365 availability, customers can schedule appointments anytime, anywhere.

Attracting potential customers who are looking for a new service shop.

Minimize time spent on the phone setting up customer appointments.

With Service Portal 2.0, customers have the option to book a service appointment completely online without ever needing to call in. This will allow your service employees to be on the phone less so they can spend more time improving the experience for face-to-face customers. With the help of artificial intelligence, customers are guided through describing vehicle issues while scheduling an appointment in Service Portal 2.0. Customers can book necessary services and provide the information your advisors need.

Saving time and freeing up advisors.

Improve your bottom line by automatically suggesting more service work.

Service Portal 2.0 provides another chance to upsell your customers. When scheduling an appointment, customers will receive options to add service that is recommended based on their vehicle's make, model, age, and mileage. There is also a chance for them to add on services that they declined in the past. Repetition and consistency are key to upselling service. By tracking appointments, customers have the chance to see services they recently had done on their vehicle and services they recently declined.

Having more chances to upsell by suggesting relevant service.

Solve more mysteries with Service Portal 2.0.

A comprehensive service scheduling portal helps you retain customers with a long list of features, such as:

Built specifically to work with ERA-IGNITE, meaning your systems will communicate seamlessly without lost appointments or the need to rekey information.
Customer ability to check repair status online.
Detailed descriptions about the services being done on a vehicle.
Single calendar for all appointments (online, phone, and in-store).
With integrations with Service Price Guides and ReyPAY^®, customers will be able to see service pricing and pay invoices online through their account in Service Portal 2.0.
Schedule appointments without a VIN.
Designed specifically to lower abandonment rates, meaning customers are less likely to leave the website before booking an appointment.
Text and email reminders for appointments available.

Learn More About How Reynolds Can Help Bring Back Your Customers

What’s next

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