Support means having a partner that can help you every step of the way. This includes:
Installation
The installation team makes sure the transition to new technology is easy for all your employees by offering role-specific training on-site or virtually. Installation includes an experienced data conversion team who has converted over 1,000 dealerships’ information smoothly.
Utilization
Our utilization team checks in on your dealership to see how operations are going and makes sure that tools are working how you want them to. They also continue to look for ways to help your dealership operate even better and pass on new tips and tricks they have seen.
Training Resources
Your teams can benefit from continued training through our software education program as needed, such as when new employees are hired or major enhancements are released. There are a variety of trainings offered, including: ‘Net Classes, Classroom Training, On-Demand Training, and free Webinars on top of the trainings our consulting teams offer.
Reynolds Technical Assistance Center
By the numbers:
Answers 70-80% of calls within the first 60 seconds.
Resolves 80% of calls with the first responder.
Averages 90% or higher customer satisfaction.
Over 200 US-based associates.
Average of 12 years industry experience.
Don’t Settle for Subpar Service and Support
Work with a technology provider that offers you one phone call to get the answers you need the first time.
US-based support for all Reynolds solutions from the award-winning Technical Assistance Center.
24/7/365 access to the online support center.
On-demand training built into ERA-IGNITE.
Regular classroom and online training from the Reynolds Software Education team.
On-site and remote training and consulting delivered by experts in the automotive field.
