Position description:
As a Client Success Specialist, you will help our customers make a smooth conversion to the Reynolds and Reynolds system, and provide training and customer support through the process. You will provide on-site installation support to major dealerships in and out of your region, and will travel approximately 80% of the time.
The goal of this position is to help the customer transition to our software and then function as a consultant, providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. Client Success Specialists work from a home office and will be provided a company cell phone, laptop, and printer-scanner-copier equipment.
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Training:
This position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.
Requirements:
- Bachelor’s Degree or equivalent experience
- Ability to build strong customer relationships
- Excellent time management and organizational skills
- Strong written and verbal communication skills
- Ability to travel (overnight) up to 80% of the time
- Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Working remotely with a company cell phone, laptop, and other provided home office equipment
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Salary:
$52,000 – $55,000 / year
Contact information
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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.