<!-- wp:reyrey-js/section {"videoSrc":"","backgroundSrc":""} --><section class="wp-block-reyrey-js-section"><!-- wp:reyrey-js/row {"template":[["reyrey-js/column",{"layout":{"s":{"colSpan":4},"m":{"colSpan":6},"l":{"colSpan":12},"xl":{"colSpan":12}}}]],"gridLayoutValue":"100"} --><!-- wp:reyrey-js/column {"layout":{"s":{"colSpan":4},"m":{"colSpan":6},"l":{"colSpan":12},"xl":{"colSpan":12}}} --><div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"If you have a passion for information technology and want to focus on problem solving and delivering excellent customer service, a career in technical support may be for you. Recently, I spoke with Mark C., a help desk analyst in the Reynolds office in Birmingham, U.K., to get his perspective on the job."} --><div class="wp-block-reyrey-js-paragraph">If you have a passion for information technology and want to focus on problem solving and delivering excellent customer service, a career in technical support may be for you. Recently, I spoke with Mark C., a help desk analyst in the Reynolds office in Birmingham, U.K., to get his perspective on the job.</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eDescribe your life, education, and work history before Reynolds.\u003c/span\u003e"} --><div class="wp-block-reyrey-js-paragraph"><span class="RR-Font-Weight Bold">Describe your life, education, and work history before Reynolds.</span></div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"I have always been interested in computers, but actually began my career in customer service and sales. Thanks to a strong knowledge of hardware, I’ve been able to help others and transition into a technical support role. I came to Reynolds last year once I knew what I wanted from an IT career."} --><div class="wp-block-reyrey-js-paragraph">I have always been interested in computers, but actually began my career in customer service and sales. Thanks to a strong knowledge of hardware, I’ve been able to help others and transition into a technical support role. I came to Reynolds last year once I knew what I wanted from an IT career.</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eWhat made you want to join Reynolds?\u003c/span\u003e"} --><div class="wp-block-reyrey-js-paragraph"><span class="RR-Font-Weight Bold">What made you want to join Reynolds?</span></div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"Reynolds is a big, professional environment. I believed I would receive the support needed to advance my career."} --><div class="wp-block-reyrey-js-paragraph">Reynolds is a big, professional environment. I believed I would receive the support needed to advance my career.</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eDescribe your typical day. What do you enjoy about your role, and what sort of challenges do you face?\u003c/span\u003e"} --><div class="wp-block-reyrey-js-paragraph"><span class="RR-Font-Weight Bold">Describe your typical day. What do you enjoy about your role, and what sort of challenges do you face?</span></div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"This position revolves around customer service. I begin my day by organizing my thoughts and seeing what outstanding help desk tickets exist. Then, I dig in with a clear head and a fresh cup of coffee!"} --><div class="wp-block-reyrey-js-paragraph">This position revolves around customer service. I begin my day by organizing my thoughts and seeing what outstanding help desk tickets exist. Then, I dig in with a clear head and a fresh cup of coffee!</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"Some of the toughest issues I face involve coordinating with third-party providers to resolve a customer concern quickly, with as little impact on the customer as possible. Concerns, such as a server not powering on or the potential loss of data, can also prove tricky sometimes."} --><div class="wp-block-reyrey-js-paragraph">Some of the toughest issues I face involve coordinating with third-party providers to resolve a customer concern quickly, with as little impact on the customer as possible. Concerns, such as a server not powering on or the potential loss of data, can also prove tricky sometimes.</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"I get a great deal of satisfaction from knowing I’ve resolved a concern quickly and knowing I’ve helped someone else’s day go a little bit smoother!"} --><div class="wp-block-reyrey-js-paragraph">I get a great deal of satisfaction from knowing I’ve resolved a concern quickly and knowing I’ve helped someone else’s day go a little bit smoother!</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eWhat skills do you think are essential to succeed in your position?\u003c/span\u003e"} --><div class="wp-block-reyrey-js-paragraph"><span class="RR-Font-Weight Bold">What skills do you think are essential to succeed in your position?</span></div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"To succeed in technical support, one should approach the variety of challenges presented with a level head, an analytical mindset, and a willingness to really sink your teeth into a potential problem. The genuine desire to help is what it’s all about."} --><div class="wp-block-reyrey-js-paragraph">To succeed in technical support, one should approach the variety of challenges presented with a level head, an analytical mindset, and a willingness to really sink your teeth into a potential problem. The genuine desire to help is what it’s all about.</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eWhat do you like most about working at Reynolds?\u003c/span\u003e"} --><div class="wp-block-reyrey-js-paragraph"><span class="RR-Font-Weight Bold">What do you like most about working at Reynolds?</span></div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"My fellow team members. They’re the ones who hold the whole thing together."} --><div class="wp-block-reyrey-js-paragraph">My fellow team members. They’re the ones who hold the whole thing together.</div><!-- /wp:reyrey-js/paragraph --><!-- wp:reyrey-js/paragraph {"content":"If you would like to learn more about technical support positions with Reynolds and Reynolds, head to our careers page: \u003ca href=\u0022http://www.reyrey.co.uk/DMS/careers/index.asp\u0022\u003eU.K.\u003c/a\u003e | \u003ca href=\u0022http://www.reyrey.com/careers/index.asp\u0022\u003eU.S.\u003c/a\u003e"} --><div class="wp-block-reyrey-js-paragraph">If you would like to learn more about technical support positions with Reynolds and Reynolds, head to our careers page: <a href="http://www.reyrey.co.uk/DMS/careers/index.asp">U.K.</a> | <a href="http://www.reyrey.com/careers/index.asp">U.S.</a></div><!-- /wp:reyrey-js/paragraph --></div><!-- /wp:reyrey-js/column --><!-- /wp:reyrey-js/row --></section><!-- /wp:reyrey-js/section -->