Take advantage of powerful word-of-mouth marketing with our Online Reputation Management Consulting. You will learn effective techniques to help develop consumer trust and maintain a positive online reputation, ultimately driving customers to your dealership.
Your experience begins with a market analysis from industry experts with over 25 years of combined automotive retail management and Reynolds experience, followed with four in-store days of coaching:
Pre-visit Market Analysis by Consulting Coach
- Evaluate your dealership's sales and service department's current online reputation.
- Analyze your competition's reputation.
Two Days of In-store Coaching
- Establish a process for improvement of online reputation scores.
- Provide procedural maps for process improvement and survey solicitation.
- Create escalation process for customer issues.
- Develop scripts, templates, and conduct skills training on survey solicitation.
Two Days of In-store Follow Up Coaching
- Continue process refinement.
- Validate review quantity increases and ratings improvements.
- Address areas needing improvement.
