Reynolds Integrated Telephone System
Enhance the customer experience by offering a more personal touch with your telephone system.
How many phone calls come through your dealership a day? Does the experience leave the caller excited to do business with you, or frustrated and confused?
Reynolds Integrated Telephone System (RITS) is a dealership-wide system to help better manage the customer experience over the phone. As soon as a call comes in, you’ll be able to greet customers by name and have a detailed snapshot of their history with your dealership. Salespeople will be able to handle calls more efficiently while also building stronger relationships with customers. Fully integrated with your CRM, you're able to manage every touchpoint with your customers with ease.
Benefits of Reynolds Integrated Telephone System
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Engaging
Authentically engage customers and tailor their calling experiences with complete data at your fingertips as soon as the call comes through.
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Mobility
Keep track of all conversations by extending access to any mobile device.
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Efficient
Improve efficiency and save time with a self-service line for inbound customer inquiries about service and parts order status.
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Automation
Streamline call processes with outbound automated voice notifications for completed service repairs, service appointment reminders, and parts order arrivals.
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Effective Coaching
Management can review call recordings to coach employees on better phone skills.
On-The-Go Access with MyRITS Mobile App
Access all the same features from anywhere through the MyRITS mobile app.
What can you experience:
“The Reynolds telephone system absolutely has improved communication throughout the dealership. I’ve used every bit of that screen on a very regular basis and I’m not sure I could live without it now.”
Related Resources
Phone Management During Unpredictable Times
Is Your Phone Process Making You Money or Costing You Deals?
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