Reynolds and Reynolds
Nationwide Career Opportunity - Information Technology

Desktop Support Technician
Southfield, MI

Position Description:
Open Dealer Exchange, LLC has an opportunity for a Desktop Support Technician to join their team. In this role, you will provide daily maintenance and support in a computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions. You will be responsible for the daily internal support of the Company’s PCs, printers, phones, network and related equipment. The role will function as part of the infrastructure team and will proactively maintain the server and desktop infrastructure across multiple locations to ensure high availability of mission critical applications.


• Support hardware and software for internal end users
• Setup new workstations including desktop configuration, permissions, groups, email accounts
• Troubleshoot VoIP phone systems, printers and peripherals
• Work with corporate ticketing system for issue resolution
• Troubleshoot hardware and software connectivity for team members located both on site and remotely
• Virtual desktop troubleshooting for remote sales team and workers
• Provide phone and desktop support to all office locations
• Perform laptops, printer and hardware setup and configurations


We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Short and long-term disability
• 401k with 100% matching up to 4% of compensation
• Paid holidays, vacation and sick days

  • Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones
  • Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking
  • Desired knowledge of VMware, Microsoft Windows Server Admin, Active Directory and SharePoint Admin
To apply for this position, email your resume directly to

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.