What challenges do you face?

What challenges do you face?

Are you losing customers after losing parts?

You told the advisor to go ahead and bring the car in. According to the system, the new headlight was ready and waiting. Fifteen minutes later, you are staring at an empty shelf. What could have been a quick repair will now have to wait for tomorrow. The customer is going to have to come back later — if they come back at all.

How We Can Help

Parts are always getting lost.

An influx of parts orders just arrived and you go to pick the first one. You locate the bin, look inside, and there’s nothing but a little dust. The computer says you have one in stock, so you look around the bin, in the neighboring bins, and around the counter. There’s no part, and the clock says ten minutes have passed. There was a box lying on a shelf earlier…to check or to move on to the next order?

How We Can Help

Your shelves are filled with unused parts.

Nobody needs a tappet for a ‘75 Impala. So why does your system show you have one? Your inventory should be in-demand and properly mixed — not mixed up and demanding. It’s time to get organized.

How We Can Help

Your OEM updated and you didn’t.

There’s already a new part number for the drive belt you stocked three months ago. Service should know this when they are providing estimates, but there’s confusion. The system shows the two different part numbers and now the customer is left waiting while you figure things out. It’s time to get on the same page.

How We Can Help

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