/ IDEAS TO DRIVE PERFORMANCE

Javascript has been disabled. Enable javascript to use the full features of this site.

Four white classical columns with ornate capitals stand against a blue sky filled with soft white and gray clouds.

Sales and F&I

The Four Pillars of High-Performing Inventory Management

Successful dealerships don’t rely on guesswork when managing their inventory — they follow a structured strategy. Get an inside look at the four-pillar framework driving smarter decisions and stronger outcomes.

A service technician in a blue uniform rolls a new tire across the floor of a dealership service department. Shelves stocked with additional tires line the background.

Parts and Service

The Most Overlooked Risk in Your Service Shop Happens Between Jobs

Every “quick trip” to the parts counter adds more than downtime. It creates risk, wear and tear, and frustration that drive technicians out of the shop. Here’s where the real breakdown happens — and why it’s time to rethink the process.

A person seated in a vehicle uses a smartphone to scan a QR code on a hanging survey card attached to the rearview mirror. The card thanks the customer and invites feedback.

Dealership Wide

Closing the Feedback Gap: CSI Surveys That Score

OEM CSI surveys can often create feedback gaps, leaving you unsure how customers truly feel about their experience. Customizable CSI surveys can fill those gaps.

A graphic illustrating a unified dealership platform that brings together data and processes from across the business. Arrows point from multiple dealership functions into a central hub, representing how connected information supports more efficient operations.

Parts and Service

Rethinking Repair Orders: The Move Toward a Paperless Service Process

Where is paper slowing your service lane? See how digital workflows improve efficiency, visibility, and consistency.

A woman in glasses looking at a computer monitor. A white car is in the background.

AI

AI Is Changing Dealerships – But Only Connected Data Unlocks Its True Value

As dealerships invest in AI, disconnected systems are becoming a major obstacle to delivering a seamless customer experience. Learn why a unified data layer is emerging as the foundation for connected operations.

This is an image of Jeff Swickard (middle-aged male), crossing his arms in front of dealership windows.

AI

3 Lessons from Jeff Swickard on Winning in an Evolving Landscape

As AI and new technologies reshape automotive retail, successful dealerships are finding ways to balance innovation with exceptional customer and employee experiences. Learn how industry leaders are preparing for what’s next and continuing the conversation at Amplify 2026.

AJ McGowan speaking at the Santa Clara AI summit. A presentation slide is behind him with the text saying “The Three Waves of AI”.

AI

Riding the Waves of AI: Understanding the Different Phases and Where It’s Going

The AI landscape is constantly evolving, and it can be difficult to keep up. Learn about the current capabilities of AI and what will matter in the future.

Two bar charts and two line charts showing growth on a blue background.

Dealership Wide

Your Mid-Year Outlook: 3 Patterns Shaping the Rest of 2026

Following the latest industry trends is crucial to your success and staying ahead of your competitors. Take a look at the three patterns vital for the road ahead.

Blue background, featuring a rounded blue square with concentric red and white circles in the center. A white “X” symbol appears inside a red circular target-like design.

Dealership Wide

Don’t Let Declined Services Mean Lost Revenue

Rick Sheppard at Uftring Auto Group was tasked with improving the declined service follow-up process. The answer? Personalized follow-up that has not only impacted their service revenue, but has also improved operations across their dealership.

Man sitting at a desk on the computer at a dealership.

ERA-IGNITE System Tips

A Simple Way to Learn About Changes in ERA‑IGNITE

Stay informed on the latest ERA-IGNITE software enhancements with Program News videos. These easy-to-watch updates help your dealership quickly learn about new features.

Dealership Wide

The Recall Ready Approach

Learn how you can streamline processes, improve customer communication, and protect profitability amid today’s auto recalls with an integrated, proactive recall management strategy.

Hand tapping a credit card on a payment terminal.

Business Office

Why Your Payment Processing Is Holding Back Your Dealership (and How to Fix It)

How long is your reconciliation process? Ditch the manual entry and improve your business office operations with an integrated payment workflow.