Jim Hudson Lexus Advanced Service Testimonial

Edgar Alewine is the fixed operations director at Jim Hudson Lexus in Augusta, Georgia.

“I hate to say it, but for thirty years we just did it the same old way and couldn’t figure out why we weren’t successful.

“Now that we have Advanced Service the parts department and the technician are notified electronically.  They can get to work and it’s really cut-down on the foot steps by the technicians and the advisors.

“Our goal is to grow consistently and we’ve done that between seven and nine percent over the last three years.

“You can’t afford not to have it. The return on the investment is great. It will more than pay for itself in just a little amount of time and your employees and you will make more money.  The dealer will make more money, and best of all you’re going to give your customers a value that they’ve never had before.”

Marcus Wideman is the service manager at Jim Hudson Lexus in Augusta, Georgia.

“Technicians were having to go to the parts counter, wait on an estimate, take it to the advisor, wait on the advisor to give a call to the customer and waiting on recommendations to be approved.  We had capacity issues because we could only take in so many vehicles a day and it just slowed down everything for us. 

“With Advanced Service, I got to see a lot of the things that we were missing.  We looked at hours per R.O, we looked at total R.O. count, we increased our labor rate from ninety dollars up to above 110.”

Bill Gibbs is the general manager at Jim Hudson Lexus in Augusta, Georgia.

“We do a ton of maintenance and Advanced Service has made us much more efficient.

“Gross profit has increased about sixty thousand dollars a month in service.”