Position description:
-Investigate and analyze day-to-day cross-functional divisions of the organization using guidance, supervision, and leadership related to operational procedures
-Identify operational deficiencies related to technology, associates, structure or processes
-Ensuring the company’s operations are working within the company’s goals, mission, metrics and SLAs
-Work with other senior management to discuss strategies, objectives and obstacles
-Provide strong, dynamic leadership that mentors, develops and guides associates to efficiently drive day-to-day operations within the service center and client success teams
-Foster and promote an environment that promotes collaboration, constant improvement and talent development
Requirements:
- 7-12 years of leadership experience involving a customer contact environment
- 2+ years of senior leadership experience managing complex projects and teams
- Ability to analyze, develop, and implement metrics and process enhancements that ensure KPIs are aligned with desired outcomes
- Exemplary leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels
- Experience with service contracts, warranty and insurance operations
- Bachelor’s degree or higher required
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Working remotely with a company cell phone, laptop, and other provided home office equipment
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Coordonnées
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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.