What You Missed at the Show

Greg Uland, vice president of marketing at Reynolds, sat down with dealers and industry experts to get their take on modern challenges including:

  • Balancing online retailing with traditional, in-store operations.
  • Providing remote options in service.
  • Protecting your dealership against cyberattacks.

...And more.

Variable Operations

Marketing and Selling Vehicles in 2023 and Beyond

Colin Carrasquillo, digital marketing manager at Nielsen Automotive Group, touches on a range of topics from managing a buying process that often begins online to navigating digital marketing in a post-cookie world.

Beyond the Numbers: What Makes a Successful F&I Department

Shannon Robertson, executive director of the Association of Finance and Insurance Professionals (AFIP), joins us to discuss best practices for creating a compliant F&I department. 

Fixed Operations

Balancing Relationships and Transactions in Service

Learn how you can blend technology with traditional service operations to provide customers a fast and convenient experience in this interview with Ken Mauldin, fixed operations director at South Toyota.

How to Facilitate On-Demand Delivery Options

Anthony Monteiro, president of automotive retail at DRAIVER, shares how vehicle deliveries and customer pick-up and drop-off options can provide flexibility in service. 

Proactively Approaching Tires and Alignments

Hear from Alan Hagerty, product manager at Hunter Engineering, about the importance of maintenance around the wheel, its impact on the future of service, and what you can do to prioritize it.

 

View Transcript

How to Grow Your Fixed Operations

Ed Roberts, COO at Bozard Ford/Lincoln breaks down how he grew his service operations ten times in size with a healthy training program, and how his remote reach with customers continues to expand with mobile service options. 

Technology

Removing Silos Through Data Standards

We sat down with outgoing STAR (Standards for Technology in Automotive Retail) Chairman, Rafael Maldonado, to discuss how STAR takes feedback from dealers, OEMs, and vendors to set technology standards that boost collaboration across the industry, keep data secure, and improve the customer experience.

 

A Hundred Years of History and Growth

Cliff Banks, founder of the Banks Report and AUTOVATE, discusses the ever-evolving automotive tech landscape and the latest trends including customer data, EVs, and connected vehicles.

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