Traveling Network Installation Technician

Position description:

As a Network Installation Technician (Project Implementer), you will be heavily focused on providing services through Proton Technologies, Inc. - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As a Project Implementer, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Primary Responsibilities: Complete onboarding tasks as assigned by the Project Manager and Technical Project Manager. Travel to new client onboardings to perform network documentation, toolset deployment and network assessments. Install Firewalls, Switches, Access Points and Phone systems as part of project deployment. Document all network and client changes that occur during new hardware deployment. Ensure highest level of availability for network resources and maximize uptime throughout the project lifecycle. Communicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client

Secondary Responsibilities: When not travelling for projects, the Project Implementer will assist with local/regional IT tasks for Reynolds and Reynolds and KeyTrak.

Requirements:

• Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work.
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• Must have at least 2-3 years direct experience in a similar Project role
• One-year certificate from a college or technical school is preferred
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations
• Strong sense of Firewall Configurations, Cisco, and Networking
• Accustomed to Imaging and VMware Virtualization
• Knowledgeable on Cabling and Telco Circuits
• Educated on VoIP, VLANs, DNS, BSOD, and GPO’s
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel to project sites on a regular basis. Up to 50% overnight travel
• Experience updating project and technical documentation
• Must be able to attend a paid training class in Texas

Benefits:

Salary:

$50,000 – $60,000 / year