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Position description:

A day in the life
As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 70% of the time you will be on-site and 30% will be video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, tablet, and printer/scanner equipment.
A day in the life

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Training:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

BENEFITS:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- 401(k) with up to 6% matching
- Company car for business and personal use
- Paid vacation and sick days
- Eight paid holidays

Requirements:

  • Must have reliable home internet with sufficient bandwidth for video conferencing
  • Bachelor’s degree or equivalent experience
  • Must be a self-starter with good time management skills
  • Strong written and verbal communication skills
  • Excellent customer service and organizational skills
  • Ability to build strong customer relationships
  • Ability to travel (overnight) up to 25%
  • Valid driver’s license and a good driving record

Contact information

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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Entry Level Customer Success Specialist - Baltimore MD