Client Onboarding Specialist

Position description:

Open Dealer Exchange (ODE), an affiliate of Reynolds and Reynolds, is searching for a highly motivated Client Onboarding Specialist to join our team in Farmington Hills, Michigan. In this role, you are a key contributor in running our implementation process. You will be responsible for managing the implementation and training of our solutions for new and existing clients from beginning to end. Ensuring that all activities occur on time, and with a high level of dealer satisfaction, is critical. You will use your experience and talents to analyze client needs, develop training and solutions tailored to the client’s organization, and ensure successful implementation of our services.

Responsibilities:

- Partner with management and team to determine training needs for internal and external clients.
- Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
- Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
- Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
- Conduct training sessions with clients as a part of implementation process.
- Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Requirements:

• 1 to 3 years of experience working in a client service/customer service environment
• Bachelor’s degree or equivalent experience
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work independently and as a team to accomplish tasks
• Strong client relationship skills and comfortable working on the phone
• Excellent verbal and written communication skills