As an Account Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. While ensuring the highest level of customer service, you will research and respond to all internal and external questions on Accounts Receivable. This position will require you to be comfortable interacting with customers, as 50% of your time will be spent on the phone. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary.
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Requirements:
Friendly & outgoing
Strong communication skills
Customer service experience required
Phone experience with collections - preferred
Experience with Word, Excel and Access - preferred
College Degree - preferred
Contact information
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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.