Reynolds and Reynolds2018-05-18

Position description:

A day in the life
Call Services Support Consultant Day in the Life Video
Call Services Support Consultants work with customers over the phone to troubleshoot customer issues and assist with increasing the utilization of their account and/or product. After training, these associates are responsible for supporting the Who’s Calling and Callbright products. This includes resolving technical problems, answering product questions, training customers on products, and providing solutions to improve their business.

These associates will also specialize in supporting one or more of the following products: Kodata, Standard Call, ClickPath, and Test First Hiring.

Other duties include researching and documenting customer issues, working in partnership with the sales organization, and working on special projects as available. Analysts spend most of the day on the phone assisting customers and sales personnel.

Who’s Calling (www.whoscalling.com) and Callbright (www.callbright.com) are affiliates of The Reynolds and Reynolds Company.
A day in the life
Call Services Support Consultant Day in the Life Video

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Requirements:

  • Ability to learn quickly
  • Basic PC skills
  • Degree preferred, but not required
  • Desire to work with customers over the phone
  • Excellent communication and problem solving skills
  • High attention to detail
  • Previous customer service experience preferred
  • Work well under pressure
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Contact information

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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. We encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Title Display Call Services Support Consultant - College Station, TX