Position description:$11.00 PER HOUR | CAN WORK UP TO 29 HOURS PER WEEK
As a Part-time Support Representative you will assist our KEY control product customers and field engineers with technical issues and general support questions. Some of your duties could involve activating software licenses or special features on their systems and answering support calls from customers then routing them to the appropriate support groups, as required.
Associates in this position develop valuable problem resolution and customer service skills while supporting a diverse customer base ranging from automotive dealers to government agencies.
On-the-job paid training that appeals to various learning styles is provided and includes: instructor-led courses, reference documentation, hands-on training with labs, and shadowing current support representatives. Training lasts approximately 6 weeks.
- PC skills
- Troubleshooting skills
- Professional verbal communication skills
- Technical documentation skills, a plus