Position description:

Are you customer focused, resourceful, and looking to start your career with a leading provider of automotive retailing solutions? Then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automotive dealerships, is seeking Customer Support Specialists to join our growing team of professionals in Houston, TX.

As a Customer Support Specialist, you will be responsible for providing high level customer service and software utilization consulting to our dealership customers. Functioning as a consultant, you will be responsible for providing support for our new products, with the ultimate goal of helping our customers realize maximum value from the software tools they have purchased. Most of this consulting will be done over the internet via video-conferencing technology. You will be able to analyze the customer’s software usage and target specific tools and solutions to maximize their operational effectiveness.

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Training:

You will begin with an intensive five (5) month paid training program located at our office in Houston, TX. Training for this role will consist of combined classroom instruction and online courses. The courses consist of in-depth product training as well as automotive industry knowledge. You will also be partnered with a mentor to train in the field where you can apply your classroom knowledge in a real-world setting. Throughout training you will participate in Role plays, Demos, and Case Studies with plenty of real world examples.

After your training, you will ultimately split time between the Houston office and your home office. When working from home, you will perform video-conference customer meetings and when working from our office, you will work on training and departmental improvement projects.

Requirements:

  • Bachelor’s Degree
  • Must be a self-starter with good time management skills
  • Strong written and verbal communication skills
  • Excellent customer service and organizational skills
  • Ability to build strong customer relationships
  • Ability to travel periodically (quarterly) for a week of customer visits
2,100

Contact information

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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. We encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Title Display Customer Support Specialist - Houston TX