Xpressdocs, a division of Reynolds and Reynolds, is looking for Account Support Specialist to join our team in Fort Worth. In this position, you will be responsible for supporting the sales team with various client requests and project work. Through participating in customer calls with Account Managers, you’ll identify customer needs and collaborate with AMs on various service and support strategies. You will act as a liaison between the client, sales and internal departments to communicate customer needs and expectations. You will quickly respond to customer inquiries via email to resolve issues and ensure satisfaction. In addition, you will assist with administrative support work including data entry, creating proposals, and other tasks as needed.
- Bachelor’s degree preferred
- Ability to think creatively, problem solve, and well with minimal supervision
- Exceptional written and verbal communication skills
- Familiar with account management processes and procedures