Experience a New Way to Sell More Service
It's Time to Enhance Your Service Drive
Visit the Reynolds booth and experience a service process created with both your customers and employees in mind. You'll see solutions that help prevent liabilities on the drive and deliver functionality only possible with a comprehensive Retail Management System. Fixed operations will be more efficient from the moment an appointment is made to the follow-up after the customer leaves your drive.
You will experience...
- A service tool that pulls up a repair order the second a customer enters the drive.
- Recommended work automatically assigned back to the tech that found the repair – even if it's a return visit.
- A forced-march process throughout fixed ops with real-time management alerts.
- Automated communication between departments to improve the timeliness of the repair.
Visit us at booth #328. Register today using promo code WSRFGR100 to save $100.
The Problem With Upsells: Removing Bottlenecks and Selling More Service
Session Time: Tuesday, April 9, 1:25-2:15 PM EDT
According to JD POWER, 47% of customers will spend $106 or more if additional items are recommended. Let’s say your dealership is able to repair roughly 15 vehicles a day for 310 days a year. That’s $261,290 walking out your door. To capture these lost dollars, you must first uncover and correct the inefficiencies in your upsell process.
These inefficiencies may come from technicians not filling out a complete MPI on every vehicle, advisors may be pre-qualifying customers and not presenting all the findings, or customers may be given information that leaves them confused and feeling like the dealership is untrustworthy.
It’s time for you to take a careful look at the way your drive is presenting additional work to customers to keep that quarter of a million dollars in your store – not at the shop down the street.
For an inside look at the speaker session visit Digital Dealer's website.
Meet the presenter
Chelsea Heil has been a specialist with Reynolds and Reynolds since 2009 and is currently a fixed operations manager with the organization. During her career, Chelsea has spent countless hours in dealerships across the country and has been recognized by the company for her outstanding performance on eight separate occasions. Her responsibilities center around partnering with dealerships nationwide to evaluate their current fixed operations processes, finding profit leaks, and helping them become more profitable and efficient.