Reynolds and Reynolds
Support
Free Webinars

Topic Description Date/Time Resources
Introduction to ERA-IGNITE
Dealership-wide
US/Canada
Get more comfortable working in ERA-IGNITE with this webinar. Learn how to navigate ERA-IGNITE screens, launch ERA-IGNITE applications, use the keyboard to get around, and how to find more help when you need it. Friday, March 10, 2017:
11:00 am ET
(approx. 30 minutes)

Wednesday, March 15, 2017:
3:30 pm ET
(approx. 30 minutes)

Friday, March 24, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule March 10, 2017: Register March 15, 2017: Register March 24, 2017: Register
ERA-IGNITE: CAI Administration
System Administrator
US/Canada
Understand how Computer Assisted Instruction can help your dealership train new employees on ERA-IGNITE. Topics covered include: managing CAI course assignments for a specific user or user group, tracking CAI course assignments and progress, changing CAI course assignments, and setting up and reviewing CAI usage reports. Tuesday, March 7, 2017:
3:30 pm ET
(approx. 30 minutes)

Wednesday, March 22, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule March 7, 2017: Register March 22, 2017: Register
ERA-IGNITE: 4 Steps to a Cleaner Name File
Business Office, System Admin
US/Canada
Keep your name file under control with regular maintenance, helping you identify and combine duplicate records. Topics covered include: identifying duplicate records, selecting duplicate records to be combined, reviewing and combining records, and scheduling the combination process to run. Thursday, March 16, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule
March 16, 2017: Register
ERA–IGNITE: Service Alerts, Status Colors, and Texting
Service
US/Canada
Respond to updates and customers quickly by using service alert tools. This webinar covers creating a Service Alert, setting up SMS Texting specifications for Service, and determining Status Colors for the ROs in your shop. Friday, March 10, 2017:
3:30 pm ET
(approx. 30 minutes)

Tuesday, March 28, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule March 10, 2017: Register March 28, 2017: Register
ERA-IGNITE: Accounting Tools and Shortcuts
Accounting
US/Canada
Learn about helpful hints and shortcuts to make working in the Accounting application more efficient. Topics include: setting up Accounting hot heys, defining a start screen in Accounting, defaulting journal screens to posting mode instead of a search screen, setting up links to common tasks, searches and reports, saving report criteria using variable dates, and finding information on a schedule. Thursday, March 23, 2016:
3:30 pm ET
(approx. 30 minutes)

ERA Quarterly Schedule
March 23, 2016: Register
ERA-IGNITE Reporting Options
Dealership-wide
US/Canada
Learn how to use ERA-IGNITE Reporting Options to customize reports to display only the information you need. This webinar covers grouping columns, utilizing filters to assist in locating information, applying report and group averages or totals, adding and removing columns, and exporting reports to email or PDF. Wednesday, March 15, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule March 15, 2017: Register
ERA® Dynamic Reporting – Parts
Parts
US/Canada
Keep tabs on what parts you are selling below cost by creating a report to track sales below cost by their source. This webinar covers creating a new Dynamic Report, determining criteria for the report, adding a user-defined field to the report, and scheduling and exporting the report as a .csv file. Friday, March 3, 2017:
11:00 am ET
(approx. 30 minutes)
ERA Quarterly Schedule March 3, 2017: Register
Dynamic Reporting – Sales, F&I
Sales, F&I
US/Canada
Description: Be prepared for upcoming lease returns by creating a report showing which customers are expected to return a leased vehicle in the upcoming months. This webinar covers creating a new Dynamic Report, determining criteria for the report, adding a user-defined field to the report, and scheduling and exporting the report as a .csv file. Wednesday, March 22, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule March 22, 2017: Register
Improving CSI with Contact Management
Sales
US/Canada
Learn how to better maintain relationships with your existing customers. This webinar covers using the Demographics tab to review customer details, setting up alerts to let you know when customers are in the Service department, using the Garage tab to be better informed about a returning customer, and managing customer complaints using the Care tab. Monday, March 6, 2017:
3:30 pm ET
(approx. 30 minutes)

Tuesday, March 21, 2017:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule

POWER Quarterly Schedule
March 6, 2017: Register March 21, 2017: Register
New dates will be added as they become available. Please check back often for an updated list.