Reynolds and Reynolds
Support
Free Webinars

Topic Description Date/Time Resources
Introduction to ERA-IGNITE
Dealership-wide
US/Canada
Get more comfortable working in ERA-IGNITE with this webinar. Learn how to navigate ERA-IGNITE screens, launch ERA-IGNITE applications, use the keyboard to get around, and how to find more help when you need it. Friday, August 12, 2016:
11:00 am ET
(approx. 30 minutes)

Tuesday, August 30, 2016:
3:30 pm ET
(approx. 30 minutes)
ERA Quarterly Schedule August 12, 2016: Register August 30, 2016: Register
ERA-IGNITE: 4 Steps to a Cleaner Name File
Business Office, System Admin
US/Canada
Keep your name file under control with regular maintenance, helping you identify and combine duplicate records. Topics covered include: identifying duplicate records, selecting duplicate records to be combined, reviewing and combining records, and scheduling the combination process to run. July 29, 2016:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule
July 29, 2016: Register
ERA-IGNITE Reporting Options
Dealership-wide
US/Canada
Learn how to use ERA-IGNITE Reporting Options to customize reports to display only the information you need. This webinar covers grouping columns, utilizing filters to assist in locating information, applying report and group averages or totals, adding and removing columns, and exporting reports to email or PDF. Thursday, August 11, 2016:
11:00 am ET
(approx. 30 minutes)

Thursday, August 25, 2016:
3:30 pm ET
(approx. 30 minutes)

ERA Quarterly Schedule August 11, 2016: Register August 25, 2016: Register
Dynamic Reporting Series: Service
Service
US/Canada
Learn how to build a report to track your opcode usage and sort by times used, advisor, or month performed. See what’s selling in your shop and what isn’t, and never miss an opportunity to upsell those popular services again. Wednesday, August 17, 2016:
11:00 am ET
(approx. 30 minutes)

Monday, August 29, 2016:
2:00 pm ET
(approx. 30 minutes)

ERA Quarterly Schedule August 17, 2016: Register August 29, 2016: Register
Dynamic Reporting – Sales, F&I
Sales, F&I
US/Canada
Learn how to use Dynamic Reporting by building an aftermarket profitability report. This webinar will walk you through creating a new Dynamic Report, entering criteria for the report, adding a user-defined field, and scheduling and exporting the report to a .csv file. Tuesday, August 9, 2016:
11:00 am ET
(approx. 30 minutes)

Friday, August 19, 2016:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule August 9, 2016: Register August 19, 2016: Register
Hosted Web Application: Dashboard
Sales
US/Canada
The dashboard has undergone a transformation! Attend this webinar to learn more about: an overview of the new Dashboard application features, how to set up and customize multiple Dashboard tabs, how to configure your new Favorite Reports module, and how to manage the new user permissions for Dashboards. July 27, 2016:
11:00 am ET
(approx. 30 minutes)

ERA Quarterly Schedule July 27, 2016: Register
Contact Management: Merging Prospects in Contact Management
Sales
US
Make sure your prospect records are organized and under the correct salespeople. In this webinar for ERA users of Contact Management, learn how to identify and merge duplicate prospects, recognize which prospect is the primary prospect, and retain pertinent information while discarding duplicate information. ERA Quarterly Schedule July 21, 2016: Register
New dates will be added as they become available. Please check back often for an updated list.