The Virtual Customer Care Center is a professional extension of your dealership providing flexible call services that improve your business.
College-educated, US-based callers are trained to communicate on your behalf, using non-confrontational, survey-based calls. Our professional team can:
Choose Your Calls
- Ensure your sales and service calls are consistent and timely.
- Glean quality insight into how your staff interacts with your customers.
- Make, confirm, and reset appointments for vehicle purchases and repairs.
- See real-time call results in Contact Management.
With eight different call types available, our a la carte choices put you in the driver’s seat. Choose call options to help drive results in your variable and fixed operations.
Variable Operations Call Options:
- Un-sold Internet Sales Prospect Follow-up
- Un-sold Phone and Showroom Sales Prospect Follow-up
- Sold Vehicle Follow-up
- Retail Renewal Prospect Call
- Lease Renewal Client Call
Fixed Operations Call Options:
- Service Appointment Reminder Call
- Missed Service Appointment Follow-Up
- Sold Repair Order Follow-up
*The Virtual Customer Care Center is an optional add-on for Contact Management.