"I am writing you today to make you personally aware of the great service provided our dealership by Reynolds Consulting. Our consultant developed a set of processes and procedures for our BDC that allows us to monitor its effectiveness. Due to these changes we now gross over 30,000 additional per month from outbound "cold calls" and out Internet sales now account for 28% of all vehicles that we sell. We recently purchased a Chevrolet store and applied these same techniques and overnight we doubled vehicle sales. I would just like to say "Thanks" to Reynolds, you have been a Catalyst of Change for Harbin Ford!"
Tom Vosen
General Manager
Harbin Ford Lincoln-Mercury, Chevrolet
"The Reynolds BDC installation and the maintenance we received afterwards was very professionally done. We liked that we were able to tailor processes to our needs. Last month, we attempted over 16,000 calls, with a little over 4500 contacts, generating 1353 appointments made, 561 appointments kept, and 106 retail sales. The is the second month in a row that we sold 106 units. This performance greatly exceeded our expectations. Our BDC now accounts for over 40% of our retail volume."
Chase Craven
General Sales Manager
Stivers Automotive
Columbia, SC
"We worked with Reynolds Consulting to set up our BDC. We've tracked the service labour and parts applicable to the re-captured cusomers. In our first month, we gained $6,000. Just 5 months later, we're consistently captureing $12,000 each month. Tha's incremental business we would not have realized without the BDC. We would be happy to talk to delaers who are thinking of setting up a BDC, and we strongly endorse Reynolds solutins and consultling services."
Keary Coyle
Dealer Principal
Saint John Toyota
St. John, NB"
