Repair Order Status Inquiry
When using Internet Business Connection's Repair Order Status Inquiry feature, your customers can see the details of their repair order, including the name of the service advisor, the current status of the RO, a list of the operations, and how much it will cost. Like all other Internet Business Connection functions, the information in the repair order search comes directly from the POWER Application Server in real time. Any changes made to a repair order are instantly reflected on your web page. Your customers always see up-to-date information and no manual intervention or updates are required to keep your web site current.
Online Service Reservations (IBC OSR)
Internet Business Connection's Online Service Reservations (IBC OSR) feature gives your customers the ability to create their own reservations in your POWER system. Internet Business Connection displays a calendar showing the dates and times available for reservations based on your dealership's hours of operation and advisor availability.
Internet Business Connection creates a reservation record in the Reynolds Online Service Reservations software on the POWER Application Server and sends a confirmation email to the customer and the assigned service advisor. The On-line Service Reservation feature of IBC is available 24 hours a day and operates in real time, giving your customers the best service possible.
Service History Inquiry (IBC SHI)
The Service History Inquiry (IBC SHI) feature of Internet Business Connection enables your customers to view the service history for each vehicle they've had serviced at your dealership, with zero site maintenance required by you. Service history, scheduled maintenance, repairs previously recommended but not done, outstanding recalls/campaigns, and basic vehicle information are displayed. Even service plans with expiration dates can be shown. All of this information adds value to the overall dealership experience for your customers.
New/Used Vehicle Inventories (IBC VNI/VUI)
The Vehicle Search feature of Internet Business Connection gives your prospects the ability to search your vehicle inventory from the comfort of their own home or office. All data from the vehicle search is displayed in real time. When vehicle information, such as options or pricing, is updated on the POWER Application Server, it is immediately reflected in any Internet inquiry. This gives your customers access to up-to-date information, with no extra effort required from your employees.
Owner Circle (IBC OWN)
Owner Circle (IBC OWN) combines the elements of Internet Business Connection into a personal web page for each customer who visits your dealership's web site. Customer and vehicle information are consolidated into a single page with the data coming from the Power suite of applications.
From the Owner Circle page, customers see a list of all vehicles and drivers for their household. When a vehicle is selected, Owner Circle gives them multiple options, such as reviewing the status of a repair order, making a service reservation, viewing outstanding campaigns and recommended maintenance, looking over past service recommendations, and reviewing the overall service history of that vehicle.
Dealership Management Systems
