I bought Used Vehicle Management from Reynolds and Reynolds because our previous appraisal tool, Black Book®, stopped tracking my appraisals. Since implementation, I’ve noticed Used Vehicle Management not only tracks and reports my appraisals but also enhances department communication and efficiency.
The connection between Used Vehicle Management, Desking, and Contact Management is a big plus. Our sales associates can create a prospect in Contact Management and enter the trade information. Next, they ‘start the deal’ which automatically sends the deal information to Desking and Used Vehicle Management. The sales associate brings me the deal number and the trade-in vehicle to appraise, then goes back the customer. Finally, without me calling the desk or him walking back over, he can pull the ACV into the deal. It all ties together in a controlled process.
Another aspect I like is the reporting. I have the ability to see if someone bumps the ACV or makes changes to the deal without permission. This is important to me so I can maintain control over the process. I can also see how the sales managers are working deals. I didn’t have visibility like this before!
The sales process flows much better. If I'm backed up five cars deep, I can complete an appraisal and move on while sales receives all my notes instantly. This improves our communication and delivers pertinent information they don't have to wait for.
In the beginning, I was only looking for a system to store appraisals; but in the end, I received so much more. Thanks to Used Vehicle Management, we have streamlined the sales and appraisal process and improved the communication between our departments.