Reynolds and Reynolds
Used Vehicle Management

Take the Guesswork Out of Vehicle Acquisition

Make more profit and accelerate used vehicle turns with business decisions based on information you can trust, also available in the palm of your hand with Mobile UVM. UVriM Mobile

Here’s What Our Customers Are Saying…

Lexus of Austin researched several different vendors for help improving their used vehicle processes, but they realized Used Vehicle Management was the only one that could meet their needs.

Since changing used vehicle management software, we’ve experienced a $200 per vehicle increase… :: Barksdale Cadillac: Ridgeland, MS

Auction data, book values, market data, sales history – it all plays together… I’m glad Used Vehicle Management has it all.

We had American Auto Exchange (AAX) but we wanted everything on one platform so we purchased Used Vehicle Management (UVM) from Reynolds. The one platform gives us a structured process for our sales team to follow, which helps us create a smoother appraisal process and more satisfied customers.

Since changing used vehicle management software, we’ve experienced a $200 per vehicle increase. A win or loss in the used department starts with the trade. UVM gives me the information I need – auction data, book values, market data, sales history – to get the trade right. I take all this information into consideration when making the final decision, which improves the gross when we’re selling the car.

Used Vehicle Management also helps me keep the wholesale loss low. I don’t make those “lack of knowledge” mistakes – like putting $20,000 in a car based on book when it would only bring in $16,000. All the information UVM provides helps prevent mistakes like this. And, if I do have a loss it’s because I’m consciously making the decision based on data I’ve researched in UVM.

Auction data, book values, market data, sales history – it all plays together when we’re selling a car so I’m glad Used Vehicle Management has it all in there.

Doug Hayes
Used Car Manager
Barksdale Cadillac
Ridgeland, MS

Used Vehicle Management provides Barksdale Cadillac with all the information they need to get the trade right. This prevents them from making costly mistakes and has helped increase their gross profit per vehicle.

I love the fact Used Vehicle Management was built as one system with the DMS… :: Dempewolf Ford Lincoln: Henderson, KY

Used Vehicle Management helped our organization more effectively price and appraise vehicles.

Before we purchased Used Vehicle Management, we were struggling with competitively pricing our inventory units. It was easy before the internet because I just looked at the book value. Now, with consumers having access to sites like and they shop you online before even coming into our dealership. So having your inventory priced competitively is the only way to get consumers to call or visit the store.

Market Based Pricing has really helped solve this problem. I like how it is built as one application with our inventory records. I have one place to see how the market is pricing a unit but at the same time, I can quickly change my price to be competitive right there. We monitor the pricing of our inventory on a weekly basis now and that is really helping us drive more sales.

Used Vehicle Management has helped us in the appraisal process as well. As you know, our used vehicle department is a very fast-paced environment. As a result, we would write the ACV on the appraisal sheet and move on to the next vehicle. The problem was we never knew what made up the appraisal value. Now we can see what reconditioning is included, what adjustments are made, and we can make notes about the vehicle. It is very quick for me to approve deals because I can see everything at once, which saves me a tremendous amount of time.

I also like that now we have insight to all appraisals written since they are stored in our DMS. Previously, we did not look at appraisals that closely. Now the appraisal information is readily available to me and I review the Appraisal Performance Report every week. I specifically look at each deal to identify the sales opportunities and the appraiser closing ratios. Then I follow up with my managers to contact the customer and turn lost sales into closed deals.

Overall, I think Used Vehicle Management has helped our organization improve our used vehicle operations by helping us effectively price our inventory as well as appraise effectively. It has allowed me to focus on my day-to-day tasks versus researching pricing, updating multiple systems, and tracking down information. I love the fact Used Vehicle Management was built as one system with the DMS and I look forward to learning about the new enhancements.

Rick Tappan
General Manager
Dempewolf Ford Lincoln
Henderson, KY

With Used Vehicle Management, Dempewolf Ford Lincoln has come a long way in pricing and appraising their inventory. They are now able to use tools like Market Based Pricing to price their inventory competitively as well as use the appraisal work sheet to keep track of what happens with each deal.

I’ve noticed Used Vehicle Management not only tracks and reports my appraisals but also enhances department communication and efficiency… :: Commonwealth Motors: Lawrence, MA

Used Vehicle Management helped us streamline the sales and appraisal process and improve communication between departments.

I bought Used Vehicle Management from Reynolds and Reynolds because our previous appraisal tool, Black Book®, stopped tracking my appraisals. Since implementation, I’ve noticed Used Vehicle Management not only tracks and reports my appraisals but also enhances department communication and efficiency.

The connection between Used Vehicle Management, Desking, and Contact Management is a big plus. Our sales associates can create a prospect in Contact Management and enter the trade information. Next, they ‘start the deal’ which automatically sends the deal information to Desking and Used Vehicle Management. The sales associate brings me the deal number and the trade-in vehicle to appraise, then goes back the customer. Finally, without me calling the desk or him walking back over, he can pull the ACV into the deal. It all ties together in a controlled process.

Another aspect I like is the reporting. I have the ability to see if someone bumps the ACV or makes changes to the deal without permission. This is important to me so I can maintain control over the process. I can also see how the sales managers are working deals. I didn’t have visibility like this before!

The sales process flows much better. If I'm backed up five cars deep, I can complete an appraisal and move on while sales receives all my notes instantly. This improves our communication and delivers pertinent information they don't have to wait for.

In the beginning, I was only looking for a system to store appraisals; but in the end, I received so much more. Thanks to Used Vehicle Management, we have streamlined the sales and appraisal process and improved the communication between our departments.

Carlos Rodriguez
Corporate Used Car Director
Commonwealth Motors
Lawrence, MA

Carlos, Used Car Director at Commonwealth, loves the connection between his Reynolds variable operations solutions. He gets instant information and is able to send information to his sales team without them ever leaving the customer.

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