The Virtual Customer Care Center is a professional extension of your dealership that offers unmatched flexibility based on your business volumes. Callers are uniquely trained to communicate on your behalf using language that reflects how you want to speak to your customers, and call results are immediately available in Reynolds Contact Management for ERA.
With customer communication handled by our qualified team, you can:
- Be confident that all of your service and sales follow-up is consistent and timely.
- Conduct unsold follow-up in a nonconfrontational, survey-based manner that provides quality insight into how your staff interacts with your customers.
- Reset appointments for prospects to return and purchase a vehicle.
- Monitor follow-up results as calls occur in Contact Management.
- "Pay for results, not calls made" – monthly billing is based on total new and used car volume.
Dealership Management Solutions
