Virtual Customer Care Center

Want to better understand why customers don't buy from your dealership?

Sell more cars to the "be-backs" who never come back by letting our professionals make personalized outbound phone follow-up to your customers and prospects through Virtual Customer Care Center, an optional service for Contact Management.

The Virtual Customer Care Center is a professional extension of your dealership that offers unmatched flexibility based on your business volumes. Callers are uniquely trained to communicate on your behalf using language that reflects how you want to speak to your customers, and call results are immediately available in Reynolds Contact Management for ERA.

With customer communication handled by our qualified team, you can:

• Be confident that all of your service and sales follow-up is consistent and timely.
• Conduct unsold follow-up in a nonconfrontational, survey-based manner that provides quality insight into how your staff interacts with your customers.
• Reset appointments for prospects to return and purchase a vehicle.
• Monitor follow-up results as calls occur in Contact Management.
• "Pay for results, not calls made" – monthly billing is based on total new and used car volume.

Virtual Customer Care Center Flyer 
Consulting Model Brochure 
Why Reynolds
Consulting Services? 

Have a Reynolds Sales Associate contact me:

Other Contact Information:
Sales – 800.767.7879
Support – 800.501.8305
Order forms – ReySource^®