"We began to see the value of the service when we realized we were able to catch customers who were upset right away, before anything could fester and get worse... This fresh information has enabled us to pick up an average of one sale per month from service customers who were ready to buy, thereby converting customers who had only serviced with us to customers who are now buying a vehicle from us. We are finding and making new customers because of the Virtual Customer Care Center."
Bill Ederer, General Manager
"Customers contacted by the Virtual Customer Care Center purchase a vehicle at almost a 16% greater rate than those not contacted by the Care Center."
Kunes Country Ford Lincoln
Source: Reynolds Study