Reynolds and Reynolds

ERALink Client to Be Retired After December 31, 2010
Load ERAccess Now – Your New Window to Your ERA System

As we introduce new enhancements and solutions for your ERA® system, it is important to improve the foundation of your system at the same time to ensure peak performance. ERALink has been an important component of your system’s foundation for many years. However, to keep your system secure and running smoothly with new releases and applications, we are providing a significant no-charge upgrade, now called ERAccess, which requires reconfiguration of your PCs to initiate.

As previously announced in August, ERAccess will be required after December 31, 2010. In order for you to retain terminal emulation and database query-download functionality that you use today in your ERA system, your dealership must load ERAccess on all PC workstations. After December 31, 2010, ERALink can no longer be used.

Again, the upgrade to ERAccess is being provided to you at no additional charge and offers improved data encryption for better security of sensitive personal information.

How Should You Reconfigure Your PCs?

Recently, Reynolds released the ERA Software Manager (also a no-charge upgrade), that will save you significant time in the future by automating distribution of certain Reynolds software enhancement packages, such as ERAccess and many other applications. ERA Software Manager has recently been improved and can now load all available Reynolds PC software updates at once instead of loading each update independently, vastly improving efficiencies. ERAccess should be loaded to all PCs through ERA Software Manager. Please make sure to include all Electronic Parts Catalog workstations connected to ERA. Detailed installation instructions are available on by accessing Online Support and searching for Knowledge Product documents ZB144 and ZB244.

Third-party terminal emulation software packages such as ProComm that communicate un-encrypted to your ERA server are not supported and will cease to function. Associated connectivity changes to further secure your customer data will be effective January 1, 2011, with the retirement of ERALink.

We appreciate your business, and we look forward to helping you maximize the benefits of your ERA system with ERAccess. If you have any questions, please call the Technical Assistance Center at 800.767.0080.