Question: What can you do in the next two minutes that will give you a detailed view of what's really going on in your shop?

Answer: Run the Service Exception Report (3619). This powerful report will give you a detailed view into the repair order "exceptions" overrides that may be happening every day in your shop.

For every repair order, ERA tracks 48 different process exceptions ranging from changes to labor rates and times to tax code overrides. To see a list of all the exception ERA tracks, select "E" at the Exception Type prompt in 3619. You can choose exactly which exceptions you want to see by date range and user ID.


Here's what the Service Exception Report will tell you:

• What was the exception?
• Who performed it?
• When did it happen?
• How much did it cost you?

A quick conversation with your employees about the specific exceptions will help you better understand why they're happening. Run this report daily so your employees know you're keeping an eye on it.

Tracking exceptions can be one of the most powerful tools you have to ensure consistency in your shop. Once you start asking your advisors a few questions about them, you'll be surprised how quickly the exceptions list shrinks while your bottom line grows.

For more information on the Service Exception Report, go to my.reyrey.com and search for '3619.'