Reynolds to Pull Back Current Offshore and Outsourced Projects
Company to Escalate Recruitment for Programmers in U.S.
DAYTON, OHIO – April 17, 2007 – Reynolds and
Reynolds announced today that it has closed an offshore development
facility in China and moved software and product development
work back to the U.S. The company also indicated it is ending
a number of outsourcing projects previously handled in India.
As a result, Reynolds has escalated its recruiting for software
programmers to work at its headquarters location in Dayton.
“Software development is the heart and soul of what
we do as a company and the true value we add for our dealership
customers,” said Rob Nalley, president of Reynolds and
Reynolds. “We want that work within our four walls,
with our associates creating the value based on what we know
from first-hand knowledge in working with dealerships and
OEMs. While this is opposite of the approach many companies
are taking, the unique demands of our customers make it imperative
to see their business through their eyes and to ‘walk
their showrooms.’ It’s not only what we know about
their business, but how we apply what we know when we develop
new software solutions.”
Reynolds and Reynolds merged with Universal Computer Systems
(UCS) in October 2006, creating an automotive dealer services
provider meeting the needs of more than 18,000 customers –
from dealership management system software to documents. Previously,
Reynolds had pursued outsourcing and offshore product development
largely to reduce costs and supplement its programming and
product development efforts.
“One strength we gained when we merged our companies,”
Nalley said, “is that we immediately enlarged the critical
mass of knowledgeable associates who understand automobile
retailing inside and out and how to deliver products to meet
the needs of those customers.”
Nalley also indicated one of the key strengths that UCS brought
to the merger is a well-defined and practiced discipline of
product development and programming. “That is something
we are instilling throughout the larger organization,”
Nalley said, “and a tangible benefit that customers
will see in the products we deliver. We expect to make Reynolds
a great software company to complement the other dimensions
of our brand reputation. This decision to bring development
work back inside is one more step in that direction.”
One result of bringing outsourced development work back inside
the company is more aggressive recruiting to add software
programmers at the company’s headquarters location.
The company has expanded its recruiting department overall
and expects to fill several hundred new positions this year,
the majority of which likely will be at headquarters.
“As we said when we brought our companies together,”
Nalley concluded, “we will capitalize on the best from
both in order to create a new standard in what dealerships
can expect from their dealer services provider. World-class
customer service and support, paired now with world-class
software development, is exactly what we are poised to deliver.”
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