The Reynolds Integrated Telephone System Helps Dealerships Deliver the Best
Customer Experience with Every Phone Call
New Solution from Reynolds Extends the Dealer’s CRM Capabilities to Telephone Interactions
DAYTON, OHIO - FEBRUARY 13, 2010 - The Reynolds and Reynolds Company today announced the full introduction of the Reynolds Integrated Telephone System, a new customer relationship management (CRM) solution built from the ground up to help dealerships manage customer interactions more effectively at a critical touch point: the telephone.
“Dealerships receive and place hundreds of phone calls each day, all while juggling in-store customers, paperwork, appointments, and the daily distractions that are typical in a dealership,” said Jon Strawsburg, vice president of Product Planning at Reynolds and Reynolds. “With more than 80 percent of customers contacting dealerships by phone, each call becomes an opportunity to make – or break – a customer relationship. The Reynolds Integrated Telephone System helps dealerships ‘make’ relationships by effectively managing call and customer information in order to deliver the best customer experience with every phone call.”
The Reynolds Integrated Telephone System integrates dealership-tailored telephone system features, such as voicemail, call forwarding, and automated call distributions, with the Reynolds Contact Management tool and ERA® dealership management system (DMS). The result is a complete VoIP communication management tool built specifically for the unique needs in a dealership – from sales to service – that helps dealerships operate more effectively in serving customers.
“Dealers spend a great deal of time, effort, and money to make their phones ring,” Strawsburg said. “The Reynolds Integrated Telephone System helps dealers maximize their investment by enabling them to deliver the best customer experience once that consumer makes the call.”
Reynolds and Reynolds is the automotive industry’s leading provider of automobile dealership software, services, and forms to help dealerships improve business results. The company is headquartered in Dayton, Ohio, with major operations in Houston and College Station, Texas, and Celina, Ohio. (www.reyrey.com)