Customer Solutions Specialist (MAS)
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As a Customer Solutions Specialist, the major purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support through the process. You will provide on-site installation support to major dealerships in and out of your region, expecting to travel approximately 75% of the time. The goal of this support is to help the customer transition to our software, increase software utilization, and maximize dealer profits. Since you will be working from a home office, we will provide you with a Blackberry, laptop, and printer-scanner-copier equipment.
This position requires you to successfully complete an intensive 4-month training program located at our office in Houston, TX. We will provide corporate apartment housing during your training period, as well as periodic trips home. The training period will include both classroom instruction and online courses, including in-depth product training on our Dealership Retail Management System and overall dealership operations. You will also receive on the job experience with experienced associates installing our software. This is paid training.
- Bachelor’s degree
- Strong written and verbal communication skills
- Must be a self-starter with good time management and organizational skills
- Ability to build strong customer relationships
- Ability to travel up to 75% of the time