Customer Support Specialist
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Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on providing on-site consulting support to approximately 50-70 automotive dealerships within an assigned region.
As a Customer Support Specialist, you will be responsible for providing high level customer support at the automotive dealership location. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.
Customer Support Specialists work from a home office and will be provided a company car, iPhone, laptop and printer-scanner-copier equipment.
Paid Training! This role will begin with an intensive five (5) month paid training program located at our office in Houston, TX. Trainees living outside of Houston, TX will be provided a furnished corporate apartment during the training period, as well as periodic trips home. Training for this role will consist of:
Classroom instruction and online courses consisting of in-depth product training on our Dealership Retail Management System and overall dealership operations
Mentor partnering to train in the field where you can apply your classroom knowledge in a real-world setting
- Bachelor’s degree
- Strong written and verbal communication skills
- Excellent time management and organizational skills
- Ability to build strong customer relationships
- Ability to travel between 15-30% of the time overnight depending on assigned territory