Desktop Support Technician (IT Tech Support)
As a Desktop Support Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 1300 associates. This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, and much more. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.
Your specific duties in this role will include:
Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software.
Running and terminating infrastructure cabling between workstations and communication closets.
We are looking for Desktop Support Technicians who are responsible, dependable, and committed to building a long-term career with us. You must be a goal-driven team player with solid organizational skills and a keen attention to detail.
No prior experience is necessary. As long as you have the interest and technical aptitude, we will provide all the training you need. The combination of helpdesk support and hands-on technical work with equipment will give you a broad foundation on which to build your career. You will also find plenty of opportunities for professional development and advancement with us. If you are the kind of person who loves to “tinker" and learn new technology, we want to talk with you!
- Good verbal and written communication skills
- Desire to take advantage of training and learning opportunities
- Ability to function effectively in a fast-paced environment
- Independent, self-starting attitude
- A+ Certification, a plus
- Hands on experience with PC operations, a plus