Professional Field Engineer Fix
I recently ran my monthly catalog update disc and it didn't work. After contacting the catalog provider, I determined that it was not a disc problem but a machine problem. At that point, we were dead in the water, so to speak. I contacted Reynolds and discussed the problem. After checking to make sure that no PCs were on during the update, they decided the best thing was to send a field engineer out to our dealership to get us back up and running.
About an hour and a half later, Kevin arrived to work on a fix. He checked the machine out and concluded that the drive was dirty. After cleaning out the drive, we ran the update again, and within ten minutes of his arrival, we were back in business! Kevin was very professional during a rather trying time for us and even recommended a cure to prevent our problem from happening again.
It's people like Kevin that make me proud to be a Reynolds customer!
Brian Dessereau, Parts Manager
Arrow Hyundai
West Allis, WI
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